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MediaBeacon University

WAV Files Cannot Be Played Because of "Unsupported Audio Type or Invalid File Path"

Version: 7.X+

Issue

Upon attempting to play a WAV file in MediaBeacon's View components (previously widgets) or Asset View, users may receive the following error message: “Unsupported audio type or invalid file path."

This is due to Internet Explorer 9 (IE9 and above) being unable to play PCM-encoded WAV format files. Internet Explorer does not support PCM-encoded WAV audio. For reference, please refer to the following link, which contains a chart detailing “Browser Capability” with specific file types.

https://developer.mozilla.org/en-US/docs/Web/HTML/Supported_media_formats

Resolution

Convert WAV files to a format that is compatible with Internet Explorer or use a different browser, such as Google Chrome, to open it.

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